Frequently Asked Questions practice
Home Health Care FAQ
What is skilled home health care?
Skilled home health provides medically necessary nursing, therapy, and social work services in the patient’s home under an authorized provider’s direction.
Who is eligible for home health care?
Eligibility depends on medical needs, physician orders, and insurance requirements. Our team will assess your situation to determine your specific needs.
Can I choose my home health agency?
Yes. Patients have the right to choose their home health provider. You may request Velana Health as your preferred agency, subject to your insurance coverage, service area, and availability.
Who pays for home health care?
Services may be covered by Medicare, Medicare Advantage, Medicaid, or private insurance depending on your specific eligibility and insurance plan.
Behavioral Health & Medical Social Work FAQ
What services do you offer?
We provide a comprehensive range of services including skilled home health, behavioral health support, medical social work, and patient education.
How do I get started?
Getting started is simple. Contact our team to discuss your needs, we'll review your situation, and develop a personalized care plan tailored to your goals.
Medical Social Work
Medical Social Work Services
Our medical social work services connect patients and families with community resources, counseling, long-term care planning, and assistance addressing social, emotional, and financial barriers that may affect the patient’s health and well-being.
Emergency Protocol
For a medical emergency or immediate danger, dial 911. If you are experiencing a mental health crisis, emotional distress, or thoughts of suicide, call or text 988 for the Suicide & Crisis Lifeline. For non-emergent care concerns, please contact our office during regular business hours.